Debt Recovery Officer

We are looking for an empathetic and resilient individual who naturally builds trust-based relationships, even in challenging situations. You should be a proactive decision-maker with an analytical mindset and a positive attitude toward helping others. If you thrive on finding “win-win” solutions and enjoy a fast-paced environment, you’ll fit right in at Pactus.eu.

The team focuses on professional customer care and debt collection, managing both inbound and outbound communication to support clients in difficult financial situations. Your goal will be to resolve client issues effectively while ensuring a high standard of Customer Success.

• Handle: Take ownership of client interactions, establishing trust-based relationships to negotiate fair and effective repayment terms.

• Search: Act as a creative problem-solver to find flexible solutions that balance the company’s needs with the client’s current capabilities.

• Report: Maintain high standards of data integrity by updating contact databases and participating in performance analysis during team meetings.

• Strong negotiation skills and effective communication.
• Knowledge of English (minimum B2 level),

• High personal culture and the ability to build relationships—even with demanding clients.

• Excellent diction and the ability to formulate thoughts clearly.

• Strong organizational skills and independence in action.

• Openness to professional growth and enhancing competencies.

• Resilience to stress and the ability to work under time pressure.
• Creativity in finding solutions and decision-making.
• Analytical thinking skills and the ability to draw conclusions.

• Experience in over-the-phone customer service, especially in the debt collection or financial industry.

• Collaboration in a team that encourages experimentation and innovation, providing opportunities to contribute your ideas and solutions – with us, you have a real impact on the development of projects, our products, and services.
• Growth-oriented environment – a culture that learns from mistakes and embraces experimentation.
• Collaboration with international teams and clients, allowing you to expand your global network and gain valuable cross-cultural experience.

• Private LuxMed healthcare, free preventive check-ups, spine-relieving massages.
• Budget for remote workstation equipment and gift vouchers.
• On-site buffet breakfasts prepared fresh daily.
• Team-building and family trips to a private lakeside resort.
• International workation team trips.
• Subsidy for a Multisport card.

We are at the heart of the digital revolution in transportation. Since 2004, we’ve been building one of the largest logistics platforms in Europe, bringing together carriers, forwarders, and shippers in one place. We automate processes, enhance transaction security, and make transport more efficient.

We’re an international tech company operating in 13 countries, and we’re just getting started. We develop cutting-edge digital solutions for transport, freight forwarding, and logistics, powered by the expertise of top developers, customer experience specialists, machine learning engineers, and AI experts. If you’re looking to shape the future of transport technology – this is the place for you!

At Trans.eu, we believe in Smart & Fair Logistics – a more efficient and transparent industry. That’s why we’ve expanded our capital group, building a network of specialized companies that help us drive this mission forward.