Customer Success Manager

We are looking for an entrepreneurial Customer Success Manager who thrives in a dynamic environment and loves turning ambiguity into clear action plans. You will take full ownership of the customer journey, from driving platform adoption, achieving customer business goals to identifying strategic upsell opportunities. 

Our Customer Success team acts as trusted business advisors, guiding B2B clients from seamless onboarding to maximum product adoption and strategic growth. We proactively champion the voice of the customer across the organization to ensure every partnership delivers measurable, long-term value.

• managing B2B relationships for a dedicated portfolio of customers across high-touch and medium-touch segments, acting as a trusted advisor, and relaying feedback to shape product development.
• building tailored success plans, and ensuring maximum product adoption by end users.
• monitoring customer health metrics like NPS, consumption rates, and churn risk to take proactive, corrective actions.
• taking ownership of net revenue retention, discovering upsell opportunities for the sales team, and collaborating with Sales on contract renewals.
• preparing Quarterly Business Reviews (QBRs), conducting frequent Executive Business Reviews, and maintaining transparent CRM documentation.
• improving CSM methodologies, building new playbooks, and collaborating cross-functionally with sales, product, and operations teams.

• Experience: proven track record in B2B relationship management with mid-market or enterprise clients, including experience building playbooks in a scaling, dynamic environment.
• Language: English (C2, preferred German/French C1)
• Tool Pro: practical knowledge of customer success processes (QBRs, health scoring) and proficiency in CSM/CRM tools Salesforce, HubSpot, or, along with a solid understanding of SaaS products, APIs, and integrations.
• Soft skills: excellent interpersonal communication, active listening, empathy, stress resilience, and a commercial mindset paired with strong ownership, curiosity, and a sense of urgency.

• Team budgets for specialized training and courses tailored to your needs.
• Knowledge exchange within thematic guilds organized by coworkers – to stay ahead in your field or gain new expertise.
• Development of skills in the dynamic TSL (Transport, Shipping, and Logistics) industry, offering you the chance to gain deep insights and work on impactful projects that shape the future of global trade and logistics.

• Private LuxMed healthcare, free preventive check-ups, spine-relieving massages.
• Budget for remote workstation equipment and gift vouchers.
• On-site buffet breakfasts prepared fresh daily.
• Team-building and family trips to a private lakeside resort.
• Subsidy for English lessons.
• Subsidy for a Multisport card.

We are at the heart of the digital revolution in transportation. Since 2004, we’ve been building one of the largest logistics platforms in Europe, bringing together carriers, forwarders, and shippers in one place. We automate processes, enhance transaction security, and make transport more efficient.

We’re an international tech company operating in 13 countries, and we’re just getting started. We develop cutting-edge digital solutions for transport, freight forwarding, and logistics, powered by the expertise of top developers, customer experience specialists, machine learning engineers, and AI experts. If you’re looking to shape the future of transport technology – this is the place for you!

At Trans.eu, we believe in Smart & Fair Logistics – a more efficient and transparent industry. That’s why we’ve expanded our capital group, building a network of specialized companies that help us drive this mission forward.