Customer Experience Consultant with Italian

We are looking for a Customer Experience Consultant to guide our clients through their entire journey on our platform, from onboarding to long-term success. Your main goal will be to build lasting relationships, proactively solve problems, and identify opportunities to maximize customer value. If you thrive in a dynamic environment and know how to turn challenges into business wins, this role is for you.

You will join Trans.eu, an international tech company operating in 63 countries. We develop cutting-edge digital solutions for transport, freight forwarding, and logistics, powered by the expertise of top developers, customer experience specialists, machine learning engineers, and AI experts.

• Guiding customers through the purchase process by advising, instructing, and engaging them according to their unique needs.
• Conducting personalized onboarding and educational activities to ensure clients effectively utilize the platform and its functionalities.
• Maintaining long-term relationships, monitoring satisfaction, and identifying cross-selling or up-selling opportunities to increase business value and prevent churn.
• Managing soft debt collection by monitoring payments, contacting clients regarding delays, and proposing tailored repayment solutions.
• Handling the termination and offboarding processes, attempting to retain customers, and identifying reasons for unmet business objectives.
• Collaborating with internal departments to resolve issues efficiently and carrying out daily tasks using available tools in compliance with established standards.

• Experience: open to candidates motivated to start or grow a career in sales or logistics, including recent graduates or those new to the market.
• Language: Italian (ideally native or fluent), English min. B2+ Spanish or French is a plus
• Tool Pro: working with platform functionalities and available internal tools to carry out daily tasks.
• Soft skills: high motivation, sales mindset

Great if you have it, but not a must:

• Experience in logistics, freight forwarding, or sales.

• Team budgets for specialized training and courses tailored to your needs.
• Knowledge exchange within thematic guilds organized by coworkers – to stay ahead in your field or gain new expertise.
• Development of skills in the dynamic TSL (Transport, Shipping, and Logistics) industry, offering you the chance to gain deep insights and work on impactful projects that shape the future of global trade and logistics.

• Private LuxMed healthcare, free preventive check-ups, spine-relieving massages.
• Budget for remote workstation equipment and gift vouchers.
• On-site buffet breakfasts prepared fresh daily.
• Team-building and family trips to a private lakeside resort.
• Subsidy for English lessons.
• Subsidy for a Multisport card.

We are at the heart of the digital revolution in transportation. Since 2004, we’ve been building one of the largest logistics platforms in Europe, bringing together carriers, forwarders, and shippers in one place. We automate processes, enhance transaction security, and make transport more efficient.

We’re an international tech company operating in 13 countries, and we’re just getting started. We develop cutting-edge digital solutions for transport, freight forwarding, and logistics, powered by the expertise of top developers, customer experience specialists, machine learning engineers, and AI experts. If you’re looking to shape the future of transport technology – this is the place for you!

At Trans.eu, we believe in Smart & Fair Logistics – a more efficient and transparent industry. That’s why we’ve expanded our capital group, building a network of specialized companies that help us drive this mission forward.