Customer Experience Consultant

We are looking for a solution-oriented professional with a personalized approach to customer service, ready to support clients at every stage and build lasting loyalty and positive experiences with our platform.

You will join Trans.eu, an international tech company operating in 63 countries. We develop cutting-edge digital solutions for transport, freight forwarding, and logistics, powered by the expertise of top developers, customer experience specialists, machine learning engineers, and AI experts.

• Building long-term relationships, monitoring customer activity, and proactively supporting them in the effective use of the platform.

• Onboarding and educating customers – introducing new clients to the system and training them on how to use the offered services.

• Identifying opportunities for cooperation growth, as well as handling daily inquiries to ensure the highest quality of customer service.

• Monitoring payment deadlines, contacting customers in case of delays, and jointly working out appropriate solutions.

• Conducting targeted retention activities and offboarding processes.

• Collaborating closely with the sales, product, and IT teams, while ensuring the highest quality of data and documentation in our systems.

• Experience: experience in building customer relationships, conducting product presentations, and analyzing user needs and behaviors.

• Language: Polish, English (min. B2).

Great if you have it, but not a must:

• Experience in the transport industry.

• strong interpersonal and communication skills,
• customer orientation, ability to tailor solutions to individual cases,
• proactive approach to problem-solving,
• analytical skills,
• openness to change in a dynamic work environment.

• Collaboration in a team that encourages experimentation and innovation, providing opportunities to contribute your ideas and solutions – with us, you have a real impact on the development of projects, our products, and services.
• Team budgets for specialized training and courses tailored to your needs.
• Knowledge exchange within thematic guilds organized by coworkers – to stay ahead in your field or gain new expertise.
• Growth-oriented environment – A culture that learns from mistakes and embraces experimentation.
• Development of skills in the dynamic TSL (Transport, Shipping, and Logistics) industry, offering you the chance to gain deep insights and work on impactful projects that shape the future of global trade and logistics.
• Internal company training programs, such as Asana workshops, OKR methodology training, and webinars led by our recruitment team, providing you with the knowledge and expertise to grow professionally and excel in your role.

• Private LuxMed healthcare, free preventive check-ups, spine-relieving massages.

• Budget for remote workstation equipment and gift vouchers.

• On-site buffet breakfasts prepared fresh daily.

• Team-building and family trips to a private lakeside resort.

• International workation team trips.

• Subsidy for a Multisport card.

At the heart of the digital revolution in transportation. Since 2004, we’ve been building one of the largest logistics platforms in Europe, bringing together carriers, forwarders, and shippers in one place. We automate processes, enhance transaction security, and make transport more efficient.

We’re an international tech company operating in 63 countries, and we’re just getting started. We develop cutting-edge digital solutions for transport, freight forwarding, and logistics, powered by the expertise of top developers, customer experience specialists, machine learning engineers, and AI experts. If you’re looking to shape the future of transport technology – this is the place for you!

At Trans.eu, we believe in Smart & Fair Logistics – a more efficient and transparent industry. That’s why we’ve expanded our capital group, building a network of specialized companies that help us drive this mission forward.