Customer Care Specialist

We are looking for a responsible and open-minded individual with a positive attitude and energy who actively seeks unconventional solutions to build and nurture strong, lasting client relationships.

At Pactus.eu, our mission is to ensure security in the TSL industry by helping transport companies recover receivables and resolve disputes. The team is a well-coordinated squad focused on building a close-knit community where support, knowledge sharing, and tackling challenges together are key. We are masters of negotiation, always striving for fair and satisfying solutions for all parties.

• Building and maintaining strong relationships with clients.
• Offering solutions tailored to clients’ needs.
• Identifying additional products and services that clients may benefit from.
• Assisting clients in using our products on a daily basis.
• Collaborating with other teams, such as sales, marketing, and debt collection.

Experience:

• Strong communication skills and ability to manage client accounts.
• Fluency in Romanian.
• Fluency in English (min B2 level).
• Ability to build and maintain long-term relationships.
• Positive attitude, energy, and problem-solving skills.

• Analytical skills to understand data and make informed decisions.

Bonus points for:

• Experience in customer service.
• Knowledge of the specifics of the TSL industry or debt collection/financial services.
• Experience working in a dynamic, international environment.

• Team budgets for specialized training and courses tailored to your needs.
• Knowledge exchange within thematic guilds organized by coworkers – to stay ahead in your field or gain new expertise.
• Development of skills in the dynamic TSL (Transport, Shipping, and Logistics) industry, offering you the chance to gain deep insights and work on impactful projects that shape the future of global trade and logistics.

• Private medical subscription – ensuring fast access to specialists and comprehensive healthcare coverage.
• Holiday gifts – gift vouchers for Christmas and Easter as a token of appreciation for our employees’ commitment.
• Meal tickets.

We are at the heart of the digital revolution in transportation. Since 2004, we’ve been building one of the largest logistics platforms in Europe, bringing together carriers, forwarders, and shippers in one place. We automate processes, enhance transaction security, and make transport more efficient.

We’re an international tech company operating in 13 countries, and we’re just getting started. We develop cutting-edge digital solutions for transport, freight forwarding, and logistics, powered by the expertise of top developers, customer experience specialists, machine learning engineers, and AI experts. If you’re looking to shape the future of transport technology – this is the place for you!

At Trans.eu, we believe in Smart & Fair Logistics – a more efficient and transparent industry. That’s why we’ve expanded our capital group, building a network of specialized companies that help us drive this mission forward.