Carrier Operations Manager with Italian

We are seeking an operational manager to take full ownership of our carrier and supplier onboarding processes. You will design innovative strategies and oversee project execution to ensure the seamless integration of our logistics partners. Your work will directly boost partner engagement and establish operational excellence within our ecosystem. 

You will join Trans.eu, an international tech company operating in 63 countries. We develop cutting-edge digital solutions for transport, freight forwarding, and logistics, powered by the expertise of top developers, customer experience specialists, machine learning engineers, and AI experts.

• Designing and executing onboarding strategies for clients, focusing on process optimization, automation, and organizational consistency.
• Managing onboarding schedules, project phases, and mitigating implementation risks to ensure the timely and continuous launch of logistics operations.
• Overseeing carrier support and communication channels to maintain high engagement and smooth account activation.
• Partnering with Sales, Product, and UX teams to align processes with client needs and share feedback for tool optimization.
• Ensuring the accuracy of company data and overseeing the use of CRM and reporting tools for status updates.
• Analyzing onboarding effectiveness and preparing outcome reports for key stakeholders.

• Experience: solid understanding of the TSL (transport, shipping, logistics) sector and carrier operations.
• Language: English at C1 level and Italian at C1 or native level.
• Tool Pro: advanced use of CRM systems, helpdesk tools, and data analysis software (Power BI, Tableau, Excel).

• excellent negotiation,
• stakeholder management,
• analytical thinking,
• problem-solving,
• stress resilience, and a result-oriented mindset.

• Collaboration in a team that encourages experimentation and innovation, providing opportunities to contribute your ideas and solutions – with us, you have a real impact on the development of projects, our products, and services.
• Team budgets for specialized training and courses tailored to your needs.
• Knowledge exchange within thematic guilds organized by coworkers – to stay ahead in your field or gain new expertise.
• Growth-oriented environment – A culture that learns from mistakes and embraces experimentation.
• Development of skills in the dynamic TSL (Transport, Shipping, and Logistics) industry, offering you the chance to gain deep insights and work on impactful projects that shape the future of global trade and logistics.
• Internal company training programs, such as Asana workshops, OKR methodology training, and webinars led by our recruitment team, providing you with the knowledge and expertise to grow professionally and excel in your role.

• Private LuxMed healthcare, free preventive check-ups, spine-relieving massages.
• Budget for remote workstation equipment and gift vouchers.
• On-site buffet breakfasts prepared fresh daily.
• Team-building and family trips to a private lakeside resort.
• Subsidy for a Multisport card.

At the heart of the digital revolution in transportation. Since 2004, we’ve been building one of the largest logistics platforms in Europe, bringing together carriers, forwarders, and shippers in one place. We automate processes, enhance transaction security, and make transport more efficient.

We’re an international tech company operating in 63 countries, and we’re just getting started. We develop cutting-edge digital solutions for transport, freight forwarding, and logistics, powered by the expertise of top developers, customer experience specialists, machine learning engineers, and AI experts. If you’re looking to shape the future of transport technology – this is the place for you!

At Trans.eu, we believe in Smart & Fair Logistics – a more efficient and transparent industry. That’s why we’ve expanded our capital group, building a network of specialized companies that help us drive this mission forward.