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Customer Success Manager (f/m/d)

Spain (Barcelona) Spain

Hello,

Do you want to evolve within the modern company which is growing very rapidly? Join Trans.eu Group SA – one of the European leaders in innovative IT solutions for logistics business.

The constant development is in our DNA. This is possible thanks to the passion and commitment of our employees – more than 700 people in 11 European countries. Together, we want to change the transport and logistics industry for the better. We strive to become masters in this field 🙂

If you want to discover your talents, put forward with your creative initiatives and do it with pleasure, join us!

Become part of the CargoOn at Trans.eu Group. The creator of the CargoON brand is Trans.eu Group, one of the major Freight Tech in Europe, established in 2004 and with more than 1000+ committed employees located in 20 entities across Europe who are designing, developing and supporting state of the art software and services – freight tech and fintech – for the road transport ecosystem

We believe people make great companies, not the other way around. In our daily work, we are guided by values that are consistent with our mission: “We are smart and fair people, who create Dragon Culture Organization”. Our values are: Delivery, Respect, Awareness, Growth, Openness, Now with passion.

We are looking for a Customer Success Manager (m/f/d) as soon as possible. Preferably in partly home office, partly in the office. Very much in full time.

So let’s get down to business, what do we offer?

  • You work full time 40 hours/week, so 8 hours/day which you partly spend in your home office and partly in our office in Barcelona! …Other working time model desired? Let’s talk about it…
  • On top of that, you will receive a performance-related bonus in the form of a gross monthly salary paid out quarterly. We will set your targets at the beginning of the quarter using the OKR method.
  • We provide you with the necessary equipment (laptop, headset, additional monitor and more) so that you can work from home too… although the coffee in our Barcelona office is excellent.
  • You want to make a career with us? Well, yes please! Increase your knowledge level and celebrate your personal successes during your employee journey at Trans.eu. We are a familiar and dynamic company with a constantly growing team in a flexible working environment with flat hierarchies.
  • You will receive transparent and fair feedback in regular meetings – we want you to know exactly where you stand, what your next tasks are and where your journey can take you.
  • With video training and customised coaching and training, you can also enjoy our excellent induction and further training.

And how does the job look like?

  • You coordinate the onboarding of new customers and ensure that our customers understand the product and are successfully using it.
  • You are the mouthpiece of our customers, accompany them on the entire customer journey and represent their interests within our organisation.
  • You conduct (online) product trainings and inform our customers about – product news, updates, and new functionalities.
  • Through your regular, proactive relationship with the customer, you identify cross- and up-selling potentials and find a solution in case of complaints and claims.
  • You know how to recognise emerging problems in advance and proactively eliminate them. You will be supported by our internal specialist department
  • You support the team in the further development of the process and contribute your own ideas.

… So what do you offer?

  • Ideally, you already have experience in customer service/sales/(key) account management and a logistics background. If not, we will take care of that with our comprehensive training.
  • You enjoy communicating with customers, are articulate and persistent. You have a high degree of empathy and value customer satisfaction.
  • You find it easy to communicate complex content in a structured and comprehensible way and you are not afraid to prove this in customer webinars and online trainings.
  • You have a high willingness to learn, like to work independently and on your own initiative, are self-confident, ambitious and still like teamwork.
  • You have an affinity for IT and software, are proficient in MS Office applications and Google Workspace, and have analytical skills.
  • You have a very good command of English and Spanish and can preferably also provide written and spoken French and/ or Italian?
  • @Homeoffice: You can guarantee a quiet workplace with fast and stable internet.
  • @Homeoffice: Good self-organisation and the ability to motivate yourself are basic requirements for working in a home office.

Benefits:

In-service training

Flexible working hours

Home office 2 days a week, 3 days a week in the office

Special payment:

Bonus according to target agreement

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Hej! Jestem Aneta i odpowiadam za ten proces. Jeśli masz pytania, skontaktuj się ze mną ;)

Hola, soy Aneta y me encargo de este proceso. Si tienes alguna pregunta, no dudes en ponerte en contacto conmigo.

Hi, I'm Aneta and I'm in charge of this process. If you have any questions, don't hesitate to contact me.

Hallo, ich bin Aneta und ich bin für diesen Prozess verantwortlich. Wenn du irgendwelche Fragen hast, zögere nicht, mich zu kontaktieren

International Talent Acquisition Expert
e-mail: apoznanska@trans.eu
tel.: 516540406